FAQ
Here are the questions we are asked most often. Can't find yours? Write to us at [email protected].
Creating & photos
How do I create my poster?
Choose a template, add your photo, names, dates or message, then pick a size, a paper and, if you like, a frame. A live preview shows you exactly what will be printed. Once you are happy with it, you validate it and place your order. The three steps are explained on how it works.
What kind of photo works best?
The original file, sharp and well lit. Aim for around 150 to 200 dpi at the final size: for a 30 x 40 cm poster, roughly 2400 x 3200 pixels. Photos from recent smartphones are usually fine up to 50 x 70 cm. Avoid screenshots, photos sent through messaging apps and digital zoom. Our photo tips list the recommended resolution for every size.
Can I check my poster before it is printed?
Yes. The preview shows your poster as it will be printed, and you validate it before ordering. Please read it carefully, especially names, dates and cropping: we print exactly what you validated.
Printing & quality
What paper do you print on?
You can choose between matte paper and semi-gloss paper, both 200 gsm and FSC-certified. Matte suits soft, painterly and textured looks; semi-gloss brings out vivid, saturated colours and photos with deep contrast. More on our print quality page.
Which sizes and frames are available?
Eight portrait sizes: 15 x 20, 21 x 30, 30 x 40, 40 x 50, 45 x 60, 50 x 70, 60 x 80 and 70 x 100 cm. Prices range from €12.95 (15 x 20, unframed) to €189.95 (70 x 100 in an oak frame). Frames come in black metal, white oak, natural oak or black oak, and framed posters arrive ready to hang. You only pay for the print and its frame: the framing work is free.
Will the colours look exactly like on my screen?
Very close, but every screen displays colour a little differently, and paper and room lighting also play a part. Slight variations between screen and print are normal.
Delivery
Where do you deliver, and how much does it cost?
We deliver to France, the rest of the European Union and many other countries, including French Polynesia. Shipping is tracked and priced by parcel weight, from €4.90 for a parcel under 0.3 kg. An unframed poster up to 50 x 70 cm stays in that first bracket. All the rates are on our shipping & delivery page.
How long does delivery take?
Production takes [PRODUCTION TIME]. After that, an unframed poster usually arrives in 2 to 3 business days in France, 2 to 4 in the United Kingdom and Germany, 2 to 5 in the United States, and 3 to 7 in most other countries. A framed poster needs about 3 to 5 extra business days. You receive a tracking link when your parcel ships.
Can I send a poster directly as a gift?
Yes. Simply enter the recipient's address as the delivery address at checkout.
Order & payment
How can I pay?
Checkout is secured by Shopify. You can pay by card and with the payment wallets shown at checkout.
Can I change my order after placing it?
Each poster is printed specially for you, so please write to us as quickly as possible at [email protected], with your order number. As long as your poster has not gone into production, we will do our best to help. Once it has been printed, it can no longer be changed.
Returns
Can I return a personalised poster?
Because each poster is made to your specifications, the right of withdrawal does not apply under EU consumer law. That is why the preview matters so much. Your statutory rights still apply if the poster is damaged or defective. Details are on our returns & refunds page.
My poster arrived damaged or with a print defect. What should I do?
Email [email protected] within 30 days of delivery with your order number and a photo of the problem. We will reprint your poster or refund you.