Returns & Refunds
Every PrintMyWish poster is created for one person: you. It carries your photo, your names, your dates, and it is printed only once you have ordered it. That is what makes it personal, and it is also why our returns work a little differently from a standard shop.
Why personalised posters cannot be returned
Under EU consumer law, the right of withdrawal does not apply to goods made to the consumer's specifications or clearly personalised. A poster designed with your own photo or text cannot be resold to anyone else, so we cannot accept returns or exchanges simply because you have changed your mind, or because of a choice made when ordering (size, paper, frame, text or cropping).
Check your preview carefully
Before you order, the live preview shows your poster exactly as it will be printed, and you validate it. Please take a moment to check:
- the spelling of names and any text,
- dates, times and places,
- the cropping of your photo, especially around faces,
- the size, paper and frame you have chosen.
If you are unsure about your photo, our photo tips will help you choose one that prints well.
Damaged or defective poster: we will put it right
Your statutory guarantee rights still apply. If your poster arrives damaged, with a print defect, or does not match the preview you validated, we will reprint it or refund you.
- Email [email protected] within 30 days of delivery.
- Include your order number and one or more photos showing the problem (and the packaging, if it was damaged in transit).
- Please do not send anything back before we reply: in most cases, a photo is all we need.
Once we have looked at your message, we will offer a reprint or a refund. Refunds are made to the original payment method.
Colours on screen and on paper
Every screen displays colour slightly differently, and paper and lighting play a part too. Small differences between the preview and the printed poster are normal and are not a defect. To understand how each paper renders colour, see print quality.
Need help?
Write to us at [email protected] or through our contact page. The full terms are set out in our refund policy.